Help & Documentation
Operator guides, API reference and 24/7 support contacts.
Operator Guide
Learn how to acknowledge alarms, configure thresholds, and respond to incidents.
- Acknowledging alarms moves them to history with audit trail.
- Use the Simulate button (top bar) to inject test alerts.
- Toggle “Mains failure” on the UPS page to validate failover.
24/7 NOC
+966 11 000 0000
noc@nes.com.sa
Average response time: under 5 minutes for Critical events.